List reklamacyjny

Kilka cennych wskazówek i przydatnych zwrotów :

Jesli zaczynamy od Dear Mr Howard konczymy yours sincerely

Jesli zaczynamy od Dear Sir or Madame konczymy yours faithfully

List możemy zacząć od zdań:
*I am writting to complain about...
*I wont to express my strong dissatysfaction with...
Jak również:
*Thank You fot Your letter you rent me on 25th April. You assured me to sent me...

Pamiętamy, że jest to list formalny tak więc nie możemy używać w nim skrutów typ /we're/ /I'm/ !!!

W rozwinięciu możemy uzyc:
*firstly, futhermore, in addition, moreover - hdy wymieniamy kolejność zarzutów
*becouse, as, so, therefore - gdy motywujemy swoje zarzuty
*such as, for example, despite the fact - gdy proponujemy np dane rozwiązanie
*on the other hand, although, but, however - gdy przedstawiamy pozytywy - np zamowionego towaru

Przydatne słownictwo:
-order
-brochure
-arrange
-did not meet my expectations
-yours advertisement offered
-incomplite
-were missing
-recived
-develope
-package

Przykładowy list:

Dear Sir or Madame
I wont to expresse my strong dissatysfaction with mobile phone Buba125 which I ordered from your store fotrnight ago.

Firstly a develope was incomplite. Many of the accessories of Buba125 was missing. As a result I was unable to recharge the battery and to use phone while driving. Futhermore monitor was broken.

To make metters worse, the mobile phone was faulty. The reminder functions is not work properly. I can save the messages about my appointments bot the alarm does not ring to reminde me about them.

I would therefore be grate ful if you could consider a full refound Ł25. Nevertheless, I hope you will replace me faulty mobile pfone as soon as possiable.

yours faithfully XYZ