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Formal transactional letter

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Task
You recently had a short holiday in a large city which you booked trough a company called Citibreaks. You were very disappointed with the holiday. Read the CitiBreak advertisement for the holiday you booked and the notes you have made. Then write a letter to Citibreaks,explaining what the problems were and telling them what you want them to do.

ADVERTISEMENT
Citibreaks
Enjoy a short holiday in the capital city.
We offer two nights' accommodation in four-star hotel in a central location -> not central-long way out!
All rooms have their own bathrooms,and a view of the river. -> view not river-only car park
The price of 150pounds per person includes all meals as well as a ticket for a show of your choice in one of the city's leading theatres. ->dinner cost extra, no choice of show
This will be a real holiday to remember! ->refund-half cost?

Dear Sir,

I am writing to complain about a short holiday I had recently, which was organised by Citibreaks. I was dissatisfied with several things.

First,your advertisement promised a hotel in a central location, whereas in fact the hotel was a long way from the city centre. You also said that all rooms would have a river view, but my window just loked over the car park, which was very noisy. I also had to pay extra for a dinner, altough the advertisement had stated that it was included in the price. To make matters worse, I had no choice of which show to go to. I had wanted to go to a new musical, but the only ticker offered to me was for one which I had seen already.

I had been looking forward to my holiday very much, but it was completely ruined by these problems. I therefore feel that you should refund half the cost of the holiday in compensation for my disappointment.

I look forward to hearing from you soon.

Your faithfully, XXX

(170 words)

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