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27 Round Street
Liverpool AO 14 8TY
11th April 2008

Customer Services Department
Nokia Electronics
Newcastle EN 14 5CO

Dear Sir or Madam

I am writing to complain about the mobile phone Nokia E-93 that I bought one week ago from The Gadget shop in Liverpool.

Mostly it shows black and white pictures, only sometimes they are colourful. The second problem is that I can’t turn the sound off.

I am returning the mobile phone to you with this letter. I would be grateful if you could repair the faults. If this is not possible could you please send me a new mobile phone?

I look forward to hearing from you
Yours faithfully

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