Letter to restaurant manager

Restaurant Manager
Grand Hotel Restaurant
235, W 46th Street
New York City

Dear Sir,

I am writing to complain about the bad food and service I received while I was eating with group of my friends in your restaurant. I recently went to your restaurant with my friends and clients. I was satisfied with your service. I thought that tour premises are neat and pristine until I went there on Wednesday 26th September. I am a patron of your restaurant. I would like to notice that you let me down.

On Wednesday 26th September I visited your restaurant with my clients. We booked a table near a window in a corner. I am afraid that the table was unclean and covered with grease. It smelt badly. Also dishes and cutlery were not washed properly. There were greasy smudges on the window. I would like to refer to food I was given too. The chicken was rare, the roasted potatoes were half-cooked and the wine was sour. The waiter was not keen to serve us. We had been waiting for him over one hour. He also did not hurry on the way back. When we had been served, the meal was already cold. The day after I suffered from awful diarrhoea.

My clients were dissatisfied with your service. I must emphasize that because of the unsuccessful dinner they don not want to continue cooperation with me. There is no need to take you to court or to demand compensation. However would it be possible for me to have another free dinner with the same clients to rebuild our cooperation and my confidence to your restaurant?

Thank you in advance for solution of my and your problem. I am sorry I am unable to provide you with any concrete dates of the possible dinner at the moment, because I have not been in contact with my friends lately. With kindest regards

Yours faithfully

(Your Name)