Proszę o essay na temat :
You ordered a camcorder and paid by credit card but you were sent the wrong model and you

were overcharged. Write a letter of complaint explaining what happend and saying what action you expect the company to take. 200 słów.
1.Do you know the person you are writing to?
2.what is the reaason for writing?
3.what tone would you use?Why ?
4.what opening and closing remarks would you use ?Why?
proszę użyć tych 2 zwrotów :
1.The service departament was extremely helpful.
2.when i opened the package i noticed that the camcorder was the wrong model.