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Dear Sir/Madam

On 1st March 1996, I bought a CD player from your Warsaw branch. Now, 9 days after purchase, the player is completely defective, and none of the functions are operating. On complaining to the shop manager, he told me that I had to return goods within 7 days, and that it was now the manufacturer's problem. The Sale of Goods Act 1979 (as amended) requires you to supply goods of a satisfactory quality. I must be given a reasonable length of time to examine the goods before accepting them. I think that 9 days is still within a reasonable time, and that this fault means the CD player is not satisfactory. Further, as I bought the goods from you, my contract is with you, not with the manufacturer. Therefore, I am notifying you that I am rejecting the goods on the basis of your breach of contract, and request a full refund of my money within 14 days of the date of this letter.

Yours faithfully, etc

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