Odpowiedź biura podróży na reklamcję

Warszawa, dnia 30 listopad 2005r.

Jan Kowalski
Ul. Poznańska 7/4
00-234 Warszawa

Dear Mr. Kowalski,

Thank you for your complaint. Your complaint is very important for ours travel agency. We do everything that you enjoy of collaboration with ours agency.
I am understand your discontent with long time wait for a plane on airport but is not ours fault. Cause of retardation the plane were a hurricane on seaside Florida.

But about change a room, that resulted suddenly failure water-supply in all line in hotel, ours resident offer you change hotel but you refuse. In this situation only possibility it was remove you to another room. I would like underline is second room missing a view to see but its room higher standard.

I am sorry about problems with transport from airport. Person responsibility about this incident remain call to account. This situation certainly do not again. Of course we return a cost transport to hotel.

Your enjoy of collaboration with ours travel agency is very important that is why we offer you one day’s trip for you and yours family to “ZOO Safari” in Świerkocin. Ours worker contact you.

Once more thank you for your letter.

Yours faithfully
xyz